CMA Resume Submission - Operations Manager

Job Posting - Operations Manager

REPORTS TO: Senior Vice President of Finance & Administration

DIRECT REPORTS: Receptionist

DEPARTMENT: Finance & Administration

FLSA CLASSIFICATION: Exempt

DATE POSTED: 9/5/2019

POSITION SUMMARY:

Responsible for day-to-day maintenance and professional appearance of the CMA office and event space. Manage the use of the CMA Event Space and serve as the primary liaison with groups or individuals who contract to use the room. Serve as primary contact with building’s property management company.

ESSENTIAL FUNCTIONS:

Maintain event space calendar bookings, process payment receipts and refund deposits, and oversee setup and teardown for events. Oversee event space cleaning and maintenance. Communicate any audio visual needs to the IT team. Provide event space users with MPR rules, MPR contract, lists of preferred caterers and audio company to hire. Ensure that space users complete Formstack providing specific information about the event no later than 2 weeks prior to the event date. Prepare monthly report of event space utilization for management.
Manage and oversee Receptionist and ensure proper execution of day-to-day duties including answering phone, data entry for Operations, and intern payroll process. Serve as primary backup for receptionist and oversee coverage of reception desk when receptionist is out of the office.
Oversee cleaning and maintenance of items that are included in CMA’s lease agreement and items that CMA is independently responsible for providing.
Develop and maintain an effective working relationship with the staff of the building’s property management and security companies as well as other outside vendors (recycling, shredding, coffee services provider, etc.) as needed.
Ensure professional, clean appearance of all CMA spaces:
Maintain cleanliness of all conference rooms by daily clearing and straightening of tables, chairs, desks and organization of CMA marketing and promotional materials on display in each room.
Oversee nightly janitorial and day porter cleaning and maintenance of CMA office and event space. Communicate any deficiencies that cannot be resolved directly with the building’s property management staff.
Oversee all in house building cleaning and maintenance including conference room stocking/maintenance, breakroom cleanliness.
Oversee consistent cleanliness of entire CMA space including dusting of chairs, pictures, cabinets, lights, ceilings and windowsills as well as sweeping of floors, maintenance of carpets, and cleaning of furniture as needed.
Maintain cleanliness of 2 prep kitchens and 1 breakroom by daily cleaning of trash cans, removal of filled recycle bags, refrigerators, microwaves, tables, counters and floors. Oversee daily loading/starting and emptying of dishwashers. Maintain stock of all supplies.
Maintain live plants both inside and outside of the building.
Coordinate building and equipment repairs with building’s property management staff and oversee the process to ensure satisfactory result.
Ensure that all office supplies are properly stocked in all 3 workrooms. Oversee Receptionist ordering of any necessary items.
Order and re-stock all vending products including coordinating monthly Pepsi order, rotation of stock based on expiration date, and oversight of chill chamber inventory.
Oversee the inventory of all building, office, janitorial and kitchen supplies and manage reorder and restocking.
Oversee tracking of ongoing parking consumption and securing additional spaces as needed.
Develop and oversee office Emergency Response plan. Coordinate emergency response team, training, and drills.
Compile necessary bids and negotiate rates for any leased items in operations including postage machine, coffee machines, water filter machine, recycling, and shredding.
Responsible for recommending, negotiating pricing, and ordering of all furnishings for CMA office and event space.
Develop and manage operations budget for office and building supplies.
Oversee and approve operations invoices for payment in M Files.
Oversee onsite management of logistics for staff meals during Fest and Awards.
Secure and manage Finance and Administration intern.
Conduct new employee walk through and orientation of office and event space to ensure employees gain an understanding of CMA space.
Oversee process of providing new employees with: elevator and parking garage key card and access code, name tag, workspace name, and business cards.
Add new employees to Country Music Hall of Fame membership list.
Oversee CMA holiday décor including decoration of Christmas tree, wreaths and stage garland.
Organize closets throughout the building for maximum utilization of space and storage.
Other operations projects and duties as assigned.

EDUCATION AND EXPERIENCE REQUIRED:

High school diploma or GED
Minimum three years of experience, preferably in building/office operations.
Familiarity with basic legal terminology.
Experience with Microsoft Office Suite. Basic level of competency with Word and Excel.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Ability to work independently, prioritize and effectively manage multiple tasks to meet deadlines.
Ability to juggle multiple high priority projects simultaneously.
Strong attention to detail.
Great organizational skills.
Excellent interpersonal skills including ability to establish and effectively manage relationships with staff, service providers, vendors, and event space clients.
Proficiency in Microsoft Word, Excel and Outlook.

PHYSICAL DEMANDS/REQUIREMENTS:

Typically bending crouching or stooping as well as sitting and standing at a desk or table and walking
Frequent lifting of objects weighing 25 to 50 pounds
Work environment contains dust, dirt, grease, etc.
Ability to distinguish between shades of color
Climbing of ladders

The Country Music Association is an Equal Opportunity Employer.

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Applicant Consent

In compliance with federal law, the Country Music Association, Inc. (CMA) does not discriminate on the basis of race, sex, religion, national or ethnic origin, age, disability, sexual orientation, or military service in employment.

I understand that the employer follows and "employment at will" policy, in that I or the employer may terminate my employment at any time, or for any reason consistent with applicable state or federal low; this "employment at will" policy cannot be changed verbally or in writing, unless the change is specifically authorized by the Chief Operating Officer of this organization. I understand that this application is not a contract of employment. I understand that federal law prohibits the employment of unauthorized aliens; all persons hired must submit satisfactory proof of employment authorization and identity; failure to submit such proof will result in denial of employment.

I understand this application will be active for a period of 90 days; after that time, if I wish to be considered for employment, I must submit a new application.

Please read the following agreements carefully before submitting this application. My submission acknowledges that I have read, understood, and authorize any personnel or other entity contracted by CMA or its agents to furnish the mentioned information.

In connection with my application for employment with the Country Music Association, Inc., I allow CMA or its agents to obtain a consumer report and/or investigative report about my background, including but not limited to: information as to my employment, education, consumer credit, driving record, social security number verification, police record/history and/or other public records. I authorize all personnel to fully disclose information relevant to this investigation.

I understand that I must be able to perform the essential functions of any job for which I am offered employment, which might include physical standards established by CMA. I understand that if offered employment, I might be required as a condition to employment to take a physical examination. I also understand that during employment, I might from time to time be subjected to physical examination and/or physical tests to demonstrate that I can perform the essential functions of my job.

I understand that CMA my from time to time require that I take a drug and alcohol test as a condition of employment.

I hereby give consent to any previous employer to provide employment-related information about me to CMA and will hold CMA, and any former employee harmless from every claim made on the basis that such information was provided or that any employment decision was based on that information.

I hereby authorize CMA to contact a company or person I listed in the Education, Work Experience, and/or References section of my employment application. Furthermore, I authorize said company, person, or educational institution to disclose certain information regarding my employment history and/or qualifications for employment, mainly my dates of employment, the descriptions of the jobs I performed, and the compensation I received.

I have read this form, understand, and authorize any person, agency, or other entity contracted by CMA to furnish the information referenced on this form.

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